Newsletter

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES. 

Terms and Conditions

This is an online shopping website trading as Off Grid Solutions. The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, and purchasing products, you are indicating your acceptance of the following terms and conditions. Any purchases made on this website are under these Terms and Conditions.

Order Payment

Order payment can be made by credit card, PayPal or other methods approved by Off Grid Solutions. All payments are subject  to the approval of the financial institution that is processing the payment. Off Grid Solutions shall not be liable in any way if such financial institution refuses to accept or honor the payment method you select. All products on the Online store will be charged in AU Dollars. Shipping fees will be charged based on the shipping address. We do not accept payment by Check or Money order.

Credit Card Security

The security of your credit card details is of utmost importance to us. Off Grid Solutions does not handle or store any credit card information directly. All credit card payments are processed through a secure third party gateway.

Shipping

Orders are shipped the next business day after payment is received. We use Australia Post for shipping to all locations throughout Australia. Rates are calculated at the time of purchase in the shopping cart.. Off grid Solutions is not responsible for orders that arrive late due to delivery times required for some locations, you should contact us at jason@offgridsolutions.com.au if you have any questions or concerns about your order delivery.

Off Grid Solutions is not responsible for shipments that are delayed due to causes beyond our control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labour disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters.

Loss of Goods

The risk of goods shall be passed to you upon our delivery of the products to Australia Post, Australia Post - Express Post, Australia Post - Registered Mail or any other delivery company we select.

Cancellation of Orders

You may cancel your order or part thereof before the order has been dispatched. Off Grid Solutions will not charge you for the cancelled order and you will not be charged a cancellation fee. However, once the order has been dispatched for delivery you are not able to cancel the order.

Exchanges and Returns

If you are unhappy with your purchase you may return it within the manafactures period of warrranty of receipt of the goods for a full refund of the product cost less shipping and handling. The refund will be made to the same payment method used for the original product purchase. You must cover the cost of the return shipping. We are not responsible for lost or stolen packages and we strongly recommend you insure any items that you return to us. Any item returned must be in the same condition and in the original packaging as sent to you.. Before returning the product you must notify Off grid Solutions by email at Jason@offgridsolutions.com.au of your intention to return the product.

Privacy Policy

Off Grid Solutions is committed to protecting your privacy and the privacy of any personal information provided to us. You can be confident that Off Grid Solutions uses the best practices and current technology to ensure that your personal information is secure. In the course of trading with Off grid Solutions, we will generally collect your name, address, email address and a record of the products ordered. We will not disclose your personal information to any third party or share your personal information with any other online service, marketing company or website. If you have questions on our Privacy Policy, please email at Jason@offgridsolutions.com.au or contact us at 0467240480

Contact Details

Jason Newton
PO Box 7417, Sutton, NSW - 2620

Phone : 0429202899 
Email : Jason@offgridsolutions.com.au

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment received.